Shipping and Returns

1. Who ships to you

Orders are sent, and returns are handled, by the business trading as YadCap.

Registered name

Samet Kerem Ülfaz

Address

Merdivenköy Mahallesi, Dikyol Sk. B Blok No: 2 İç Kapı No: 179, Kadıköy / İstanbul

Tax office

Göztepe

Tax number

10066839698

Phone

0552 678 35 79

Website

www.yadcap.com

2. When your order ships

Orders leave us within 1-2 working days of confirmation. Weekends and public holidays do not count towards that.

• The tracking number reaches you by email the moment the parcel is handed over.
• Drop days pile the orders up. If we are going to miss that window, we tell you rather than go quiet.

3. Delivery time and area

Courier delays are outside our hands, but we will chase them with you. If a parcel runs past 3 working days, write to us and we take it from there.

• Domestic delivery in Turkey takes 1-3 working days once the courier has the parcel.
• We ship anywhere in Turkey.
• We do not ship internationally yet. When we do, the customs and tax terms will be written on this page.

4. Shipping cost

Parcels move through the Geliver shipping platform and its contracted couriers.

• Domestic shipping is 80 TL, shown separately from the item price at checkout.
• The shipping cost is shown in the order summary, on screen before you pay.
• Prices are in Turkish Lira and include VAT.

5. When the parcel reaches you

Look at the box before you sign for it. If it is crushed, torn or already open, have the courier record that before you accept delivery. A courier record settles a damage claim in one message.

• If you only spot the damage after unpacking, send us photos within 48 hours.
• If we shipped a damaged or wrong item, the shipping is on us. Replacement or full refund is your call.

6. Right of withdrawal: 14 days

You have 14 days from delivery to withdraw from the sale without giving a reason. That right comes from Turkish consumer law (No. 6502) and the distance-selling regulation, and nothing below narrows it.

• Telling us inside those 14 days is enough. The item itself can travel afterwards.
• Send it back unused, tags intact, resalable, in its own packaging.
• Personalised made-to-order goods sit outside the withdrawal right. Nothing we currently sell falls into that category: everything can be returned.

7. How to return something

Three steps:

• 1. Send an Instagram DM with your order number and the item you want to return.
• 2. We send the return code. It belongs to our contracted courier; ship the item from any of their branches with it.
• 3. The parcel reaches us. We open it, check it, and write back the same day.

The return address comes with the code. Do not ship before you have it: a parcel we were not told about is one we cannot trace.

8. Who pays return shipping

Ship it back any other way and we cannot cover the cost.

• On a faulty, damaged or wrong item, return shipping is ours. You pay nothing.
• On a change-of-mind withdrawal, return shipping is yours. The distance-selling regulation allows that only because our contracted courier is named up front, and this page is that notice. What you pay is the courier's own tariff, with nothing added by us.

9. Refunds

You get the full price of the item back, and the shipping you paid on the original order with it. Return postage follows the rule above.

• We refund within 14 days at the latest of the item reaching us.
• The money goes back the way it came. Paid by card, it returns to that card.
• Once it leaves us it is on your bank's clock, which can add a few working days. That part is out of our hands.

10. Exchanges

We do not run a separate exchange process for a different colour or model: return the item and place a new order. Faster, and cleaner to track for both of us.

A damaged or wrong item is different. There we handle the swap and cover the shipping.

11. Cancelling an order

• Cancel before the parcel goes to the courier and the full amount comes back.
• After that, a cancellation is a withdrawal: start the return once the item reaches you.
• We can cancel an order ourselves on a stock error, an obviously mistyped price or suspected abuse. Then the full amount is refunded.

12. If you already claimed the code

One thing specific to the collection system: once you have claimed the serial code into your account, that code is spent. You can still return the item, but approving the return deletes the collection record and the code cannot be used again.

So decide you are keeping the cap before you enter the code.

13. If something goes wrong

Write to us about anything on this page and we come back within 2 working days at the latest.

If we cannot settle it, you can take it to the Consumer Arbitration Committees or the Consumer Courts, depending on the amount. Those thresholds are updated every year, so check the current figure before you apply.